Charlie Southern Return Policy
All sales are non-refundable. Orders cancelled before shipment are subject to a 20% cancellation fee. Returned orders can result in exchange or merchandise credit only. We do not refund credit cards. Shipping and handling fees are final.
There will be an automatic 20% restocking fee applied to all returns unless it is a damaged item or shipping issue on our behalf.
If there is a damaged item in your order a Return Authorization (RA) label will be issued. You must report this and any other return within 48 hours of receiving the merchandise to get a replacement pack. We do not credit back to your Charlie Southern account or form of payment for damaged items. Once you have received your Return Authorization, we must receive the item within 5 days or it will result in a 20% late fee regardless of the issue.
Any return that comes back to our warehouse that was not authorized (EX: if there is no RA label or RA number) and/or if it is not in its originally packing will result in an additional 10% fee. All refused packages will result in a $30 fee.
All sales on sale items are final.
Email the completed returns form to Returns@CharlieSouthern.com
If your account qualities for net 30 terms and we do not receive full payment within the due date of your invoice you will be charged a 10% late fee on top of your total due. Your payment will then need to be paid in the form of a a credit card or PayPal payment.
We value you as a Charlie Southern customer, and enforce these restrictions to protect you! Thank you for your business!
Charlie Southern and Co.